Privacy Policy

Last Updated: September 7, 2026

1. Introduction

Welcome to Vudavi ("Vudavi", "we", "us", or "our").

Vudavi is a digital booking and registration platform that enables users to register for and book shows, exhibitions, events, programs, and other activities, including individual and bulk/group bookings.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you access or use the Vudavi website, booking platform, and related services ("Platform").

By using Vudavi, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use Vudavi and the requirements of the applicable event, we may collect the following information.

2.1 Personal Information

This may include:

Full name
Mobile number
WhatsApp number
Email address
Address or location information, where required for an event
Age or date of birth, where required for eligibility or event purposes
Gender, where required for an event or registration
Attendee information
Organization, company, institution, or group information
Information provided during individual or bulk/group registration
Other information specifically requested by the event organizer where necessary for the event

We will only request information that is reasonably necessary for the relevant booking, registration, event, or Platform service.

2.2 Booking and Registration Information

We may collect information relating to your bookings, including:

Booking ID
Event or show name
Booking date and time
Event date and time
Number of attendees
Selected slot or entry time
Ticket or pass information
QR code or digital entry credential
Booking status
Cancellation or rescheduling information
Check-in and, where applicable, check-out information
Bulk/group booking details

2.3 Payment Information

Where an event requires payment, payment-related information may be processed through authorized payment service providers.

Vudavi may receive information such as:

Payment status
Transaction reference
Amount paid
Payment date and time
Refund status

Payment card, banking, or other sensitive payment information may be processed directly by the applicable authorized payment service provider and may be subject to that provider's privacy policy and terms.

2.4 Device and Technical Information

When you access Vudavi, we may automatically collect certain technical information, including:

IP address
Device type
Operating system
Browser type and version
Device or browser identifiers, where applicable
Date and time of access
Pages viewed
Features used
General usage and diagnostic information

2.5 Cookies and Similar Technologies

We may use cookies and similar technologies to:

Maintain essential Platform functionality;
Remember preferences;
Improve website performance;
Understand how users interact with the Platform;
Improve security; and
Support analytics and service improvement.

You may manage or disable certain cookies through your browser settings. Disabling essential cookies may affect some Platform functionality.

3. How We Use Your Information

We may use your personal information for the following purposes:

To create and manage bookings and registrations;
To process individual and bulk/group bookings;
To issue tickets, booking confirmations, QR codes, and other entry credentials;
To manage event slots, capacity, and attendance;
To facilitate event check-in and, where applicable, check-out;
To communicate booking confirmations and event updates;
To send reminders, cancellations, rescheduling notices, and important event information;
To process payments and refunds through authorized payment service providers;
To provide customer support;
To respond to inquiries and complaints;
To prevent fraudulent or unauthorized bookings;
To maintain the security and integrity of the Platform;
To monitor and improve Platform performance;
To understand Platform usage and improve our services;
To comply with applicable legal, regulatory, and governmental requirements; and
For other purposes that are disclosed to you at the time information is collected or otherwise permitted by applicable law.

4. Event Organizer and Attendee Information

Vudavi may provide relevant registration and booking information to the respective event organizer where necessary to facilitate the event.

This may include information required for:

Attendee registration;
Event planning;
Capacity management;
Ticket or QR verification;
Entry and check-in;
Exit or check-out where applicable;
Event communications;
Security and safety procedures;
Eligibility verification; and
Other legitimate event-related purposes.

The event organizer may have additional privacy practices or requirements that apply to information it independently collects or processes.

5. Bulk and Group Bookings

If you make a bulk or group booking on behalf of other individuals:

a. You may be required to provide information about those attendees.

b. You are responsible for ensuring that you are authorized to provide the information you submit on behalf of other attendees.

c. You should inform the relevant attendees that their information is being provided for the purpose of event registration and related services.

d. Each attendee's information may be associated with the relevant booking, ticket, QR code, or entry credential.

6. QR Codes and Event Check-In

Vudavi may generate unique QR codes or other digital credentials for registered attendees.

QR codes may be used to:

Verify a booking;
Validate event entry;
Record attendance;
Prevent duplicate or unauthorized entry;
Manage event capacity; and
Record exit/check-out where applicable.

Information associated with a QR code may be accessed by authorized Vudavi personnel, event organizers, venue personnel, or authorized event staff where necessary to provide event-related services.

7. Communications

We may use your contact information to send:

Booking confirmations;
Registration confirmations;
QR codes or ticket information;
Event reminders;
Slot and schedule information;
Cancellation notifications;
Rescheduling notifications;
Venue or entry instructions;
Important operational announcements;
Customer support communications; and
Other communications necessary to provide the requested service.

Communications may be delivered through SMS, WhatsApp, email, or other available communication channels.

We recommend providing a WhatsApp-enabled mobile number where possible for faster delivery of booking and event updates.

Standard SMS, mobile data, WhatsApp, or telecommunications charges may apply according to your service provider.

8. Promotional Communications

Where permitted by applicable law, we may send promotional or informational communications about Vudavi, events, services, or other relevant offerings.

You may opt out of promotional communications by following the unsubscribe or opt-out instructions provided in the communication or by contacting us.

Please note that opting out of promotional communications will not prevent us from sending essential communications relating to your bookings, registrations, account, transactions, or events.

9. Sharing of Personal Information

We may share personal information with the following categories of recipients where necessary and permitted by applicable law:

Event Organizers

To facilitate event registration, attendee management, entry verification, event operations, and related services.

Payment Service Providers

To process payments, refunds, and transaction-related activities.

Technology and Service Providers

With trusted providers that support services such as:

Hosting and infrastructure;
Website and software development;
Database management;
SMS and WhatsApp communications;
Email delivery;
Analytics;
Customer support;
Security; and
Other Platform operations.

Government and Regulatory Authorities

We may disclose information where required by applicable law, legal process, court order, government authority, or regulatory requirement.

Legal and Security Purposes

We may disclose information where reasonably necessary to:

Prevent fraud;
Detect unauthorized activity;
Protect users;
Protect the Platform;
Enforce our Terms and Conditions;
Protect our legal rights; or
Comply with applicable law.

We do not sell your personal information merely for the purpose of selling personal data to third parties.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Security measures may include appropriate access controls, authentication, encryption where appropriate, monitoring, secure infrastructure, and other safeguards.

However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure.

If you become aware of any suspected unauthorized access, fraudulent booking, misuse of your information, or security issue relating to Vudavi, please contact us promptly.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing booking and registration services;
Maintaining booking and transaction records;
Supporting event operations;
Resolving disputes and complaints;
Meeting legal and regulatory requirements;
Preventing fraud and security incidents; and
Protecting our legal rights.

Retention periods may vary depending on the type of information, nature of the event, contractual requirements, and applicable laws.

When personal information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with applicable requirements.

12. Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

Request access to information held about you;
Request correction of inaccurate or incomplete information;
Request deletion of personal information where legally applicable;
Withdraw consent where processing is based on consent;
Opt out of promotional communications;
Raise concerns regarding the processing of your personal information; and
Submit a grievance regarding our handling of personal information.

Some information may need to be retained where required by law or where necessary for legitimate legal, security, accounting, or operational purposes.

13. Children's Privacy

Vudavi is not intended to knowingly collect personal information from children except where such information is required for an event registration and is provided or authorized by a parent, guardian, or other person legally authorized to do so.

Where an event requires registration of minors, the applicable event organizer may establish additional requirements for parental or guardian consent and verification.

Parents or legal guardians who believe that information relating to a child has been provided without appropriate authorization may contact us.

14. Third-Party Services and Websites

Vudavi may use or provide links to third-party services, websites, payment gateways, communication platforms, maps, analytics services, or other external services.

Third-party services may have their own privacy policies and terms.

Vudavi is not responsible for the privacy practices, content, security, or availability of third-party services except to the extent required by applicable law.

15. Government and Regulatory Requirements

Vudavi may process or disclose personal information where necessary to comply with applicable laws, regulations, court orders, government directions, or lawful requests from authorized authorities in India.

Where Vudavi is used for a government, public-sector, or government-authorized event, additional privacy requirements, notices, or instructions may apply to that specific event.

16. Data Protection and Applicable Law

Vudavi will handle personal information in accordance with applicable laws and regulations in India, including applicable provisions relating to digital personal data protection and information technology.

Where applicable, the processing of personal data will be carried out in accordance with the Digital Personal Data Protection Act, 2023, and applicable rules, regulations, notifications, and amendments in force from time to time.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to Vudavi services;
Changes in our data practices;
Changes in technology;
Changes in applicable laws or regulations; or
Other operational or legal requirements.

If we make material changes, we may notify users through the Platform, email, or another appropriate communication method.

The updated Privacy Policy will be effective from the date specified in the revised policy.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way your personal information is handled, please contact:

Bezohminds

Vudavi Platform Support Team

Email: support@bezohminds.com

Website: www.bezohminds.com

When contacting us regarding a booking or personal-data request, please provide relevant details such as:

Booking ID;
Event or show name;
Registered mobile number;
Registered email address, where applicable; and
A description of your request or concern.

19. Grievance Redressal

If you have a concern regarding the collection, use, processing, correction, deletion, or handling of your personal information, you may contact the Vudavi support team using the contact details above.

We will review and respond to grievances and privacy-related requests within a reasonable period, subject to the nature of the request and applicable legal requirements.

Where applicable, additional grievance or data-protection contact details may be published on the Vudavi Platform.

20. Consent

By accessing or using the Vudavi Platform, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, you provide your consent to the collection and processing of your personal information for the purposes described in this Privacy Policy.

Where permitted by applicable law, you may withdraw consent for processing based on consent. Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal or processing that is otherwise permitted or required by law.