Book an Appointment

Terms and Conditions

Last Updated: September 7, 2026

1. Introduction

Welcome to Vudavi ("Vudavi", "we", "us", or "our").

Vudavi is a digital booking and registration platform operated by Bezohminds that enables users to register for and book shows, exhibitions, events, programs, and other activities, including individual and bulk/group registrations.

These Terms and Conditions ("Terms") govern your access to and use of the Vudavi website, booking platform, and related services (collectively, the "Platform").

Please read these Terms carefully before using the Platform. By accessing or using Vudavi, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use the Platform.

2. Acceptance of Terms

By accessing or using Vudavi, you agree to comply with and be legally bound by these Terms and our Privacy Policy.

These Terms apply to all users of the Platform, including:

  • Individual users;
  • Attendees;
  • Parents or guardians registering on behalf of eligible attendees;
  • Individuals making bookings for family members or other persons;
  • Organizations and institutions;
  • Companies;
  • Schools, colleges, associations, and groups; and
  • Users making bulk or group bookings.

Where a user makes a booking on behalf of another person or group, the user represents that they are authorized to provide the information submitted for that booking.

3. Vudavi Platform

a. Vudavi provides technology and digital services for event discovery, registration, booking, ticketing, slot management, attendee management, communication, and event entry verification.

b. Events and shows available through Vudavi may be organized by government departments, public authorities, institutions, companies, organizations, or other event organizers.

c. The event organizer is responsible for the event-specific information, including event content, venue, schedule, capacity, eligibility, entry requirements, cancellation policy, refund policy, and event operations.

d. Vudavi may facilitate communication and booking-related services between users and event organizers.

e. The availability of a particular event, ticket, slot, or registration option may vary depending on the event organizer's requirements.

4. User Registration and Information

a. Users may be required to provide personal information to complete registration or booking.

b. Such information may include:

  • Full name;
  • Mobile number;
  • WhatsApp number;
  • Email address;
  • Address or location, where required;
  • Age or date of birth, where required;
  • Gender, where required;
  • Organization or institution details;
  • Attendee information; and
  • Other information required for the applicable event.

c. Users agree to provide accurate, complete, and current information.

d. Users must not knowingly provide false, misleading, fraudulent, or unauthorized information.

e. If information is provided on behalf of another attendee, the person making the booking is responsible for ensuring that the information is accurate and that they are authorized to provide it.

f. Vudavi may rely on the information provided by the user for registration, booking, communication, event management, and entry verification.

5. Individual Booking

a. Vudavi may allow an individual to register for an event for themselves.

b. The user may be required to select an available event date, time, slot, ticket type, or other applicable booking option.

c. Availability is subject to the capacity and rules established by the event organizer.

d. A booking is confirmed only after the booking process has been successfully completed and a booking confirmation, booking ID, ticket, QR code, or other valid confirmation has been issued.

e. Users should carefully verify all booking information before confirming the booking.

6. Bulk and Group Booking

a. Vudavi may allow users to register multiple attendees through a bulk or group booking.

b. The person making the bulk booking is responsible for providing accurate information for all attendees included in the booking.

c. Each attendee may receive an individual ticket, QR code, booking ID, or other entry credential depending on the event requirements.

d. The event organizer may establish limits on the number of attendees that may be included in a bulk booking.

e. Bulk booking availability, eligibility, payment requirements, cancellation rules, and other conditions may vary by event.

f. The person making the bulk booking is responsible for communicating relevant event information, entry requirements, and applicable instructions to the attendees included in the booking.

g. The event organizer may verify attendee information at the venue.

7. Booking Confirmation

a. Following a successful booking, Vudavi may provide a booking confirmation through the Platform, SMS, WhatsApp, email, or another available communication channel.

b. The booking confirmation may include:

  • Event name;
  • Event date;
  • Event time;
  • Venue;
  • Number of attendees;
  • Booking ID;
  • Ticket information;
  • QR code;
  • Entry instructions;
  • Slot information; and
  • Other event-specific information.

c. Users should retain their booking confirmation until the event has been completed.

d. Users should immediately contact Vudavi if they identify an error or unauthorized booking.

8. Tickets and QR Codes

a. Vudavi may issue digital tickets, QR codes, booking IDs, or other entry credentials for registered attendees.

b. QR codes may be used to verify:

  • Booking validity;
  • Attendee registration;
  • Event entry;
  • Event capacity;
  • Attendance;
  • Duplicate or unauthorized entry; and
  • Exit/check-out where applicable.

c. Each QR code or ticket is associated with the applicable booking and attendee.

d. Users must not:

  • Duplicate a QR code;
  • Alter a QR code;
  • Reproduce a ticket fraudulently;
  • Sell or misuse a ticket;
  • Use another person's QR code without authorization; or
  • Attempt to bypass the event's entry controls.

e. A QR code or ticket that has already been used, cancelled, invalidated, or identified as fraudulent may not be accepted for entry.

9. Event Entry and Check-In

a. Entry to an event is subject to the event organizer's applicable rules and requirements.

b. Users may be required to present a valid booking confirmation, ticket, QR code, booking ID, or other entry credential.

c. Event personnel may scan or verify QR codes at the venue.

d. Additional identity or booking verification may be required where applicable.

e. The event organizer may refuse entry where:

  • The booking is invalid;
  • The QR code has already been used;
  • The booking has been cancelled;
  • The ticket is fraudulent or altered;
  • The attendee information does not match the booking where verification is required;
  • The event capacity has been reached; or
  • The attendee does not satisfy applicable event requirements.

f. Where the event uses an exit/check-out process, attendees may be required to have their QR code or booking credential scanned again at exit.

10. Event Capacity and Slot Management

a. Event organizers may establish capacity limits for events, venues, gates, sessions, shows, or time slots.

b. Users must follow the date and time specified in their booking confirmation.

c. A booking does not guarantee admission outside the assigned date, time, or slot.

d. The event organizer may change slot allocation or entry procedures when reasonably necessary for:

  • Public safety;
  • Security;
  • Crowd management;
  • Venue capacity;
  • Operational requirements;
  • Government directions; or
  • Other legitimate event requirements.

e. Users must comply with instructions issued by authorized event personnel.

11. Cancellation by User

a. Users may cancel a booking only where cancellation is permitted under the applicable event's cancellation policy.

b. The applicable cancellation period, cancellation charges, refund eligibility, and refund amount will be displayed or made available to the user before or during the booking process where applicable.

c. Refunds, where applicable, will be processed in accordance with the applicable event policy and applicable Indian law.

d. Certain tickets or registrations may be non-refundable where such condition has been clearly disclosed before booking and is permitted under applicable law.

12. Cancellation by Event Organizer

a. An event organizer may cancel an event due to circumstances including, but not limited to:

  • Operational reasons;
  • Venue-related issues;
  • Government orders or directions;
  • Public safety concerns;
  • Security concerns;
  • Natural disasters;
  • Severe weather;
  • Epidemic or pandemic conditions;
  • Civil disturbances;
  • Transportation disruptions;
  • Venue closure;
  • Force majeure events; or
  • Other circumstances beyond the reasonable control of the event organizer.

b. Where an event is cancelled after a user has completed a paid booking, the applicable refund or other remedy will be determined in accordance with:

  • The event organizer's published cancellation and refund policy;
  • The terms disclosed to the user at the time of booking;
  • The applicable payment terms; and
  • Applicable laws and regulations in India.

c. Where a refund is required or applicable, the eligible amount will be processed through the applicable payment method or authorized payment service provider.

d. Any cancellation charges, processing charges, convenience fees, or other deductions must be clearly disclosed to the user before completion of the booking and must comply with applicable law.

e. An event organizer must not impose a contractual term that unlawfully excludes or restricts a consumer's rights or remedies available under applicable Indian law.

f. Vudavi and/or the event organizer will make reasonable efforts to notify affected users of the cancellation through the contact information associated with the booking.

13. Rescheduling by Event Organizer

a. An event organizer may reschedule an event because of operational requirements, venue availability, government directions, public safety concerns, force majeure events, or other circumstances beyond its reasonable control.

b. Users will be notified of material changes to the event date, time, venue, or schedule through available communication channels.

c. Where the event-specific policy provides a refund, transfer, credit, or other remedy for a rescheduled event, the applicable option will be communicated to affected users.

d. Nothing in these Terms is intended to restrict or exclude any statutory right or remedy available to a consumer under applicable Indian law.

14. Force Majeure

An event may be cancelled, postponed, or materially changed due to circumstances beyond the reasonable control of the event organizer or Vudavi.

Such circumstances may include:

  • Natural disasters;
  • Floods;
  • Earthquakes;
  • Cyclones;
  • Severe weather;
  • Epidemics or pandemics;
  • Government orders;
  • Government restrictions;
  • Public emergencies;
  • War;
  • Civil unrest;
  • Strikes;
  • Transportation disruptions;
  • Venue closure;
  • Security threats; or
  • Other extraordinary circumstances.

In such circumstances, the event organizer will determine the available arrangements, which may include rescheduling, transfer, credit, or refund, subject to the applicable event policy, contractual obligations, and applicable Indian law.

15. Event-Specific Cancellation and Refund Policy

a. Each event may have its own cancellation, refund, rescheduling, eligibility, and entry policy.

b. The applicable event-specific policy should be displayed or made available to users before completion of the booking.

c. Users are responsible for reviewing the event-specific terms before confirming a booking.

d. Where an event-specific term conflicts with a mandatory requirement of applicable Indian law, the applicable law will prevail.

16. Consumer Protection

Vudavi and participating event organizers shall comply with applicable consumer-protection laws and regulations in India.

These Terms are not intended to:

  • Exclude or restrict rights available to consumers under applicable law;
  • Permit misleading or deceptive representations;
  • Override mandatory refund or consumer-protection requirements;
  • Create unfair contractual terms; or
  • Prevent a consumer from exercising a statutory right or remedy.

The Consumer Protection Act, 2019 and applicable rules and regulations may apply to transactions and services provided through digital or electronic means, as applicable.

Where the Consumer Protection (E-Commerce) Rules, 2020 apply to the relevant transaction or platform activity, applicable requirements relating to transparency, consumer information, cancellation, refund, and grievance redressal shall be followed.

17. Payments

a. Certain events may require payment to complete a booking or registration.

b. Users agree to pay the applicable ticket, registration, booking, service, convenience, or other charges displayed during the booking process.

c. Payments may be processed through authorized third-party payment service providers.

d. Payment processing may be subject to the applicable payment provider's terms and conditions.

e. Vudavi may receive transaction-related information such as:

  • Transaction reference;
  • Amount paid;
  • Payment status;
  • Payment date and time; and
  • Refund status.

f. Refunds, where applicable, will be processed in accordance with the event-specific refund policy and applicable law.

18. Notifications and Communications

a. By using Vudavi, you consent to receive communications relating to your booking and event.

b. Communications may include:

  • Booking confirmations;
  • Registration confirmations;
  • QR codes;
  • Tickets;
  • Event reminders;
  • Slot reminders;
  • Schedule changes;
  • Cancellation notifications;
  • Rescheduling notifications;
  • Venue information;
  • Entry instructions;
  • Security or safety instructions; and
  • Other important event information.

c. Communications may be delivered through:

  • SMS;
  • WhatsApp;
  • Email;
  • Website notifications; or
  • Other available communication channels.

d. Users are responsible for providing accurate and accessible contact information.

e. We recommend providing a WhatsApp-enabled mobile number for receiving booking confirmations and important event updates.

f. Standard SMS, mobile data, WhatsApp, or telecommunications charges may apply according to the user's service provider.

19. Promotional Communications

a. Where permitted by applicable law, Vudavi or its authorized partners may send promotional or informational communications regarding Vudavi, events, or relevant services.

b. Users may opt out of promotional communications using the applicable unsubscribe or opt-out mechanism.

c. Opting out of promotional communications will not prevent Vudavi from sending essential communications relating to an existing booking, registration, payment, account, cancellation, rescheduling, or event.

20. User Conduct

Users agree not to:

a. Use Vudavi for any unlawful, fraudulent, abusive, or unauthorized purpose.

b. Provide false, misleading, incomplete, or fraudulent information.

c. Create fraudulent, duplicate, or unauthorized bookings.

d. Copy, alter, reproduce, distribute, sell, or misuse tickets or QR codes.

e. Attempt to gain unauthorized access to Vudavi or its systems.

f. Introduce malicious software, viruses, harmful code, or other disruptive material.

g. Attempt to bypass event capacity or entry controls.

h. Interfere with the operation, security, or availability of the Platform.

i. Use automated methods to abuse, overload, scrape, or interfere with the Platform without authorization.

j. Use the Platform in a manner that may harm Vudavi, event organizers, users, or third parties.

21. Suspension and Termination

Vudavi reserves the right to suspend, restrict, or terminate access to the Platform and/or cancel bookings where reasonably necessary if a user:

  • Violates these Terms;
  • Provides fraudulent information;
  • Misuses tickets or QR codes;
  • Engages in fraudulent or abusive activity;
  • Attempts to compromise Platform security;
  • Attempts unauthorized access; or
  • Uses the Platform for an unlawful purpose.

Where permitted by applicable law, such action may be taken without prior notice.

22. Event Organizer Responsibility

a. The respective event organizer is responsible for the event itself.

b. This may include responsibility for:

  • Event content;
  • Venue;
  • Event schedule;
  • Capacity;
  • Event staff;
  • Facilities;
  • Safety arrangements;
  • Security arrangements;
  • Entry procedures;
  • Event operations;
  • Cancellation;
  • Rescheduling;
  • Refund policy; and
  • Event-specific rules.

c. Event organizers are responsible for ensuring that information provided for their events is accurate and appropriately communicated to users.

d. Vudavi provides the technology platform and does not control the underlying event unless expressly stated otherwise.

e. Users should review event-specific information before completing a booking.

23. Platform Disclaimer

a. Vudavi aims to provide a reliable booking and registration Platform but does not guarantee that the Platform will always be uninterrupted, secure, available, or error-free.

b. Vudavi does not guarantee the quality, safety, availability, performance, or suitability of an event organized by an event organizer.

c. Vudavi is not responsible for event-related decisions controlled by the event organizer, including changes to:

  • Event date;
  • Event time;
  • Venue;
  • Program;
  • Capacity;
  • Schedule;
  • Entry procedure; or
  • Event operations.

d. Vudavi may rely on third-party services such as hosting providers, payment providers, telecommunications providers, messaging providers, email providers, mapping services, and other technology providers.

e. Vudavi is not responsible for service interruptions caused by circumstances beyond its reasonable control, subject to applicable law.

24. Limitation of Liability

a. To the maximum extent permitted by applicable Indian law, Vudavi shall not be liable for indirect, incidental, special, consequential, or similar losses arising from use of the Platform.

b. Vudavi shall not be responsible for losses resulting from inaccurate or unauthorized information provided by a user.

c. Vudavi shall not be responsible for event cancellation, postponement, venue changes, event quality, or other matters controlled by the event organizer, except where such responsibility is expressly accepted by Vudavi or imposed by applicable law.

d. Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable Indian law.

25. Privacy and Personal Information

a. Vudavi may collect and process personal information necessary to provide booking, registration, event management, communications, customer support, and entry verification services.

b. Personal information may include:

  • Name;
  • Mobile number;
  • WhatsApp number;
  • Email address;
  • Attendee information;
  • Booking information;
  • QR code information;
  • Payment-related information;
  • Check-in information; and
  • Other information required for the applicable event.

c. Personal information will be handled in accordance with Vudavi's Privacy Policy and applicable laws in India.

d. Where applicable, personal information may be shared with the relevant event organizer, authorized service providers, payment providers, or authorities as necessary and permitted by law.

e. Users who provide information on behalf of other attendees are responsible for ensuring that they are authorized to provide that information.

26. Intellectual Property

a. The Vudavi name, logo, website, software, design, user interface, content, graphics, trademarks, and other Platform materials are protected by applicable intellectual property laws.

b. Users may not copy, reproduce, modify, distribute, publish, sell, reverse engineer, or otherwise misuse Vudavi's intellectual property without prior written permission.

c. Event-specific logos, trademarks, images, content, and materials may belong to the respective event organizer or other rights holders.

27. Third-Party Services and Links

a. Vudavi may use or provide access to third-party services, websites, payment gateways, communication services, maps, analytics services, or other external services.

b. Third-party services may have their own terms and privacy policies.

c. Users should review the applicable third-party terms and privacy policies where appropriate.

d. Vudavi is not responsible for the content, security, availability, or practices of third-party services except to the extent required by applicable law.

28. Platform Security

a. Vudavi will implement reasonable technical and organizational measures intended to protect the Platform and personal information.

b. Users are responsible for protecting their account credentials, booking information, tickets, and QR codes.

c. Users should immediately report suspected unauthorized access, fraudulent bookings, duplicate QR codes, or other security concerns.

d. No electronic transmission or storage system can be guaranteed to be completely secure.

29. Data Protection and Applicable Indian Law

Vudavi will process personal information in accordance with applicable laws and regulations in India.

Where applicable and in force for the relevant processing activity, Vudavi will comply with the Digital Personal Data Protection Act, 2023, applicable rules, regulations, notifications, amendments, and other applicable data-protection requirements.

Additional information regarding the collection and processing of personal information is provided in the Vudavi Privacy Policy.

30. Government and Public-Sector Events

a. Vudavi may be used for events organized, sponsored, supported, or authorized by government departments, public authorities, institutions, or other organizations.

b. Where Vudavi is used for a government or public-sector event, the applicable government department, authority, or event organizer may establish additional event-specific requirements.

c. Such requirements may include eligibility, identification, registration, security, capacity, entry, attendance, or documentation requirements.

d. Users must comply with applicable instructions issued by the relevant authority or event organizer.

e. Nothing in these Terms represents that Vudavi itself is a government department, government authority, or official government platform unless expressly stated and authorized.

31. Accessibility and Fair Use

a. Vudavi aims to provide access to its Platform in a manner that is reasonably accessible to users.

b. Users must comply with event-specific accessibility, safety, security, and venue requirements.

c. Where an event provides specific arrangements for persons with disabilities, senior citizens, children, or other eligible groups, the applicable event information will govern.

32. Grievance Redressal and Customer Support

Vudavi is committed to addressing user concerns relating to:

  • Bookings;
  • Registrations;
  • Tickets;
  • QR codes;
  • Payments;
  • Refunds;
  • Event information;
  • Communications;
  • Privacy; and
  • Platform services.

Users may contact the Vudavi support team using the contact details provided below.

For faster assistance, users should provide:

  • Booking ID;
  • Event or show name;
  • Registered mobile number;
  • Registered email address, where applicable;
  • Date and time of booking; and
  • A description of the issue.

Vudavi will review and respond to complaints and support requests within a reasonable period, subject to the nature and complexity of the issue and applicable legal requirements.

33. Contact Us

For questions, support, feedback, booking assistance, or concerns regarding the Vudavi Platform, please contact:

Bezohminds

Vudavi Platform Support Team

Email: supportvudavi@vudavi.com

Website: www.vudavi.com

For booking-related queries, please include your Booking ID, Event Name, registered mobile number, and relevant details so that our support team can assist you promptly.

34. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or the use of the Vudavi Platform shall be subject to the jurisdiction of the competent courts in Tamil Nadu, India, subject to applicable law.

Nothing in this section prevents a user from exercising any statutory right or remedy that cannot legally be waived or restricted.

35. Changes to These Terms

a. Vudavi reserves the right to modify, update, suspend, or discontinue any part of the Platform or its services.

b. Vudavi may modify these Terms from time to time to reflect changes in:

  • The Platform;
  • Business practices;
  • Technology;
  • Applicable laws;
  • Government requirements; or
  • Other operational requirements.

c. Updated Terms will become effective when published on the Platform unless otherwise stated.

d. Users are responsible for reviewing these Terms periodically.

e. Continued use of Vudavi after updated Terms are published constitutes acceptance of the revised Terms, subject to applicable law.

36. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a competent authority or court, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions of these Terms shall continue to remain in effect.

37. Entire Agreement

These Terms, together with the Vudavi Privacy Policy and any applicable event-specific terms, cancellation policy, refund policy, or other policies expressly incorporated into the booking process, constitute the terms governing your use of the Vudavi Platform.

Where there is a conflict between these Terms and a mandatory requirement of applicable Indian law, the applicable law shall prevail.

Where there is a conflict between these Terms and an event-specific policy, the applicable event-specific policy will govern the relevant event matter, subject to applicable law.

38. Acknowledgment

By accessing or using Vudavi, you acknowledge that:

  • You have read and understood these Terms and Conditions;
  • You agree to comply with these Terms;
  • You have provided accurate information;
  • You understand that event-specific terms may apply;
  • You understand that the event organizer is responsible for the applicable event;
  • You understand the applicable cancellation and refund policy before completing your booking; and
  • You agree to comply with applicable Indian laws, venue requirements, and event instructions.